Charter Communications Employee Job Reviews in the United States

"I have worked for Charter Communications for about 20 years. I was overall very satisfied with them. Up until last year that is. Complete restructure of the engineering department. I feel the company will hurt from this in the long run and is already losing extremely valuable employees."

"I regret starting this job, I had to spend money to get the tools required to start the job if that makes any sense, and they also take money out of my check for other tools I bought from them. So they bend you over backwards with no set wage. Each job requires being brought back to spec but we only have a small time frame and fixing some jobs is like working for 4 dollars an hour. It is a slave job, do not work for this company."

"I've worked for Charter for the past 2 years and I have learned a great deal through the process, however the new leadership does not seem to understand how operations really work and are making changes on process that are hindering project completion, team morale and the ability for moving up withing the company. Use of technology and tools are outdated."

"Dependent on different groups to get work done. Those groups are generally less than helpful."

"I worked for Charter for 2 years in their cancellation dept., aka retention. Horribly stressful job. Nothing is consistent, impossible to advance, management rules by fear and negative reinforcement. The script you have to read no matter what the customer on the phone says! Constant fear of losing your job. Impossible to get a vacation day off! Decent pay ($21/hr with commission); free cable/internet, good benefits."

"I have worked here for three years and like every company. There are good and bad qualities about Charter. I feel like the direction they are headed is not the direction I would like my career to go, but overall, a good company."

"I've worked for Charter Communications in Worcester MA from 2006-2011. I felt that it was a great work place and my supervisor and managers were awesome and my teammates were like my family. The only bad thing about the company and location there was not much room for advancement."

"I've worked for Charter for 3 years, the company has a focus on trying to be the best provider in the area it provides services for."

"The only thing this company treats worse than its customers is its employees. Employees are pushed day and night due to poor management and a lack of planning. Problems are dealt with by hiding them or placing blame on subordinates. Pride and appearance outweigh performance and results."

"They care too much about profits and not enough about employees and customers."

"A contract employee for over a year who worked in the QA group."

What do you like about working at Charter Communications?

"Great coworkers. There are good and talented people that work for Charter."

Do you have any tips for others interviewing with this company?

"Yes, stay away from this callous backstabbing crappy company. Only interview with Charter if you are a sadist that craves misery and torture."

What don't you like about working at Charter Communications?

"Mandatory OT. Impossible deadline expectations. Be prepared to work every weekend for two months straight. Don't get comfortable as a contractor, expect to be let go at any time. No chance of ever becoming a full time employee as a contractor. Even if you work off the clock. It will not happen. Expect to come in at dawn on Saturday or Sunday to any empty building and have no support from Admins who have the weekend off like normal people. You are just a number to them. Charter is a sweatshop. Stay away if you have a family life or want to ever advance."

What suggestions do you have for management?

"Stop being so petty and stop throwing people under the bus if you made a mistake. Senior management basically drive the contractors like sled dogs to get a project completed in time with a hard line approach."

"Decent pay, horrible schedules. Never a straight answer."

What do you like about working at Charter Communications?

"The paycheck was decent. Compared to my co-workers, advisors, and coaches, dealing with irate, incompetent customers was a vacation. Paid holidays off or you can sign up to work them for double time and a half."

Do you have any tips for others interviewing with this company?

"Be sure you are clear and firm about what you expect from an employer. Honestly, they will try to fit themselves into that box. Do your research. If you value integrity, yours and that of a company that you are going to represent, I'd think twice. If you actually want the job, make sure you have some experience in troubleshooting over the phone, inbound calls, and of course, sales."

What don't you like about working at Charter Communications?

"Dishonesty. I was hired and told I would only have to work the overnight shift during training. Near the end of training, I was told it would be a couple of weeks after training. Soon after that I was told it'd be more like a few months... later that same day I was told it would be more like six months. Nobody ever knew anything about nothin'. Oh, also, I was hired for technical support then suddenly, it's all about sales, sales, sales! I am not a salesperson. I told the company when I was offered the job that I fix things, they told me the job was about fixing things... BAIT AND SWITCH! Even to the employees. So customers, we don't doubt you when you say you were told a million things by Charter because hey, we were, too. They also pushed us to move people from old, more expensive prices to new, less insane ones. Only here's the problem: people had their services the most expensive way (ala cart, not in a package), so moving them to something more than they had, we actually lost revenue and we got in trouble. How are we supposed to make sales and profit without screwing either the company or the customer because someone 12-24 months ago wanted to be greedy."

What suggestions do you have for management?

"If your goal in spending all of this money for new training, staff, and key players is to improve your image and the actual company, don't start and then go back to your old, bad habits.Be honest with your employees and your customers. If you can't do that, you've got a big problem. With your employees, don't leave us in the dark! We'd rather know our fate regarding how long we have to work a specific schedule than hearing I don't know from someone who should, but specifics from an underling. Also, don't change our schedules with such little notice and absolutely no input from us. If you want people to give you two weeks notice, lead by example."

"Sales first, support second."

What do you like about working at Charter Communications?

"I enjoy the variety and direct customer interaction on a daily basis. I enjoy sitting in an air conditioned building and making a good wage for what I do."

Do you have any tips for others interviewing with this company?

"Make sure that your answers are customer focused, the technical stuff they will teach you."

What don't you like about working at Charter Communications?

"I do not like how petty some of the managers are. I do not like that in order to be promoted you have to be in a certain range of intelligence so as not to upset the balance of incompetence at the manager lever. I do not like be passed over for promotion so that less qualified individuals can be promoted in order to build a certain dynamic also known as favoritism. I do not like being handed canned responses or feedback when asked why I was not promoted, I do not like being told I am doing fine but then the next week being told that I'm not doing fine."

What suggestions do you have for management?

"Create a clear understanding of metrics for all employees. Get rid of the managers who are afraid that a competent person will call them out for not A) doing their job, and B) not knowing how to do their job. Get rid of lazy workers. I actually like that you have started using the supervisors to do the initial hiring interviews, that was a great move."

"I was hired as 4 day temp was asked to stay on."

What do you like about working at Charter Communications?

"This is very sad and embarrassing. I found nothing I liked about Charter."

Do you have any tips for others interviewing with this company?

"Find an HR executive who can relate to people and hire commensurately."

What don't you like about working at Charter Communications?

"Conversely, I liked nothing about the company. I was annoyed with myself for accepting their offer."

What suggestions do you have for management?

"Have more respect for the ethnic diversity. This is also embarrassing but my religious faith was insulted several times."