American Express Employee Reviews for Director of Customer Satisfaction

What do you like about working at American Express?

"Great smart people with a passion to build and deliver best in class solutons for the customer."

Do you have any tips for others interviewing with this company?

"Communicate what your leadership skills and experiences are, and what impact they have had with previous employers. Describe how you what your successes were by quantifying defined metrics."

What don't you like about working at American Express?

"Consistantly challenging to navigate through the corporate structure while getting your job done. Culture requires employees to spend much time and effort on personal branding vs. exectuing and delivering quality products and services."

What suggestions do you have for management?

"Enable your employees to be successful. Provide them with the tools, skills and leadership to deliver. Encourage and embrace calculated risks. Celebrate successes and learn from failures. Enable management to work with individual employees who have the passion, skill and will to get the job done."