Duke Energy Employee Reviews for Customer Service Representative
Browse Duke Energy Reviews by Job Title →Customer Service Representatives at Duke Energy give their company a 3.5 out of 5.0, while the average rating for Duke Energy is 4.0, making them 13% less happy than every other employee at Duke Energy and 8% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
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What do you like about working at Duke Energy?
"Nothing. Hope to move up or out to another position."
Do you have any tips for others interviewing with this company?
"Try another place. This website doesn't even have an option for the salary I make. It is below 30,000/yr. If you want to work here, you will do well if you are at the top but otherwise everything is scored and graded. No consideration is given to you as a person, you must join the ranks and be all about Duke."
What don't you like about working at Duke Energy?
"Everything is micromanaged. Every word, every computer click, everything you do. You have to eat at your desk because your 30 minute lunch is really only 20 if you leave your seat because you must adhere to the schedule exactly or you get bad scores. Don't get sick or require the restroom. There is zero freedom."
What suggestions do you have for management?
"Actually serve customers instead of just getting them off the line in 300 seconds. Treat customers as individuals and attempt to address their needs and worry less about length of call, promotions or shoving them into the automated phone system. Allow all employees to use benefits such as insurance and training."
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