American Airlines Employee Reviews for Customer Service Agent
Browse American Airlines Reviews by Job Title →Customer Service Agents at American Airlines give their company a 4.6 out of 5.0, while the average rating for American Airlines is 4.1, making them 11% happier than every other employee at American Airlines and 27% happier than every other Customer Service Agent on CareerBliss - the happiest Customer Service Agents work for Capital One.
"I worked for American Airlines last 6 months as a customer service agent. Because I like to help people I applied for this job and it was a great experience for me."
"I relocated to Georgia in 2007."
"You can't forget about the growth in customer service."
"A great stepping stone into the airline industry!"
What don't you like about working at American Airlines?
"Everything was handled by seniority, so it was tough with only four years in."
What suggestions do you have for management?
"Have more fun with the team, get them excited."
Average American Airlines Attributes by Customer Service Agent
What do you like about working at American Airlines?
"I was able to assist people with their needs. Ticketing, baggage, and even hotel reservations when misconnected. Making someone's hard and miserable day a better day."
Do you have any tips for others interviewing with this company?
"Just be yourself. Either you like to do customer service or you don't. Don't just go in for the flight benefits, cause you do not get much time off to enjoy them."
What don't you like about working at American Airlines?
"I did not like that we had to BID for our schedule every 3 months. I am very flexible but I guess it's only fair, that way everyone would get a weekend off."
What suggestions do you have for management?
"I think if management would of had its doors open more often and interact with their staff they would be able to relate to the issues - when there were issues."
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