Working at AT&T in Mesa, AZ: 10 Employee Job Reviews by Real Employee working in Mesa, AZ Area

"I’ve worked for AT&T for six and a half years, in which I have experienced success in several channels of the company. AT&T is an innovative company that is constantly seeking to connect customers wherever they work and live, therefore, the company assures that their employees are thoroughly trained year round on all of these innovative changes."

"I worked at AT&T from 1991 to 2013. The company has excellent employee benefits. I was provided with the opportunity to improve and cultivate my skills through both internal and external learning opportunities."

"The direct supervisors, it's a hit or miss with them. Additionally, they are a classic example of it's not always what you know, but rather who you know. Middle managers are pretty much a joke at the location. A few are very good and caring people. The director of the location for ASAP is a good fellow."

"This company is really a terrible company to work for."

"AT&T was a great place for technical support agents to work."

What do you like about working at AT&T?

"The pay was great."

Do you have any tips for others interviewing with this company?

"Know DSL communications, or better yet, VDSL."

What don't you like about working at AT&T?

"Too strict of policy when it came to stats."

What suggestions do you have for management?

"Become more understanding with employees."

What do you like about working at AT&T?

"I like assisting customers and building relationships with other agents. AT&T gave me a learning experience as to how corporate America really works. It has sharpened and honed my communication skills both off the phone and on. My leadership skills also improved when I was given opportunities there."

Do you have any tips for others interviewing with this company?

"We are undergoing a new transition in which they are not hiring at this time. We all are becoming employees of a new company that is contracted specifically for AT&T. If you have the opportunity, though, then always have an open mind. AT&T can be a fun place to work at and a really enjoyable experience. Unlike other call centers, the services we provide are not here in Arizona. You must be willing to learn from the technicians or customers at times. Team work is important, as well as patience. Pay attention to detail. AT&T can be the right stepping stone for the right person."

What don't you like about working at AT&T?

"I am a contractor and we were treated very differently from the full time employees. The business politics of the environment were also distasteful - there was no pay raise in almost 3 years, no benefits or time off, and we were responsible for following metrics that weren't correct."

What suggestions do you have for management?

"Realize that the agents love the work and are more than happy to do it. They would love to be treated like humans and not threatened with their jobs every day due to stats that are incorrect."

"Good while it lasts."

What do you like about working at AT&T?

"I liked the pay rate."

Do you have any tips for others interviewing with this company?

"Be prepared for what this position entails."

What don't you like about working at AT&T?

"Dishonest business practices."

What suggestions do you have for management?

"Learn how to properly treat employees."

"Great job to start out at!"

What do you like about working at AT&T?

"Everyone was a team and really great to work with."

What don't you like about working at AT&T?

"Billing department became scarce because people were able to start receiving their bills online instead of on paper."

What suggestions do you have for management?

"It was a great team to work for."