Working at CyraCom in Remote, OR: 1 Employee Job Reviews by Real Employee working in Remote, OR Area

"I've been collaborating with CyraCom for half a year as an interpreter. I'm glad for the opportunity, but there's a lot of room for improvement The Pros: The call volume is decent. Flexibility allowing you to work at your own leisure. Large amount of resources and glossaries provided on the interpreter portal website. The Cons: The rate offered is lower than what other smaller firms offer, but you can negotiate. Their protocols for introductions, goodbyes, and various situations are the most pretentious aspects. The intro is unnecessarily long leaving you out of breath when said in full. There's even a hold time protocol you are required to fill out and stop, for example, the doctor in real time to ask when he's coming back, while he needs to be and should be doing doctor things. They say it's "to avoid unwanted charges for clients". Yes... other firms simply have a ~10 minute hold policy that you just disconnect if nobody comes back. No need to file forms, record the times, and email them. I don't do this but I'll likely be penalized sooner than later. They refuse to acknowledge the concept of night/weekend rates. When you make your case they double down on: "our business needs dictate what we offer". Excuse me? Your business wouldn't exist without us interpreters for starters. The onboarding process takes too long and they forbid using a cellphone line for work. Emailing management for support is prompt, but they will stop responding completely when pressed with more difficult questions. For an interpreting firm that's the 2nd largest by revenue, their email support feels like it's run in a tiny office by a small local company that doesn't have the means or resources beyond cookie cutter replies. About every month my profile 'glitches' and I don't receive any calls until they have to manually reset my profile."