On average, employees in Colorado Springs, CO at United Services Automobile Association give their company a 3.0 rating out of 5.0 based on 2, whereas overall Average Rating of United Services Automobile Association is 4.0 out of 5.0 based on 115 United Services Automobile Association Review Ratings. The happiest United Services Automobile Association employees in Colorado Springs, CO are Member Services Representatives submitting an average rating of 3.1 and Insurance Associates with a rating of 2.8.
"I did not work at USAA for long, however the time I was there is reflective of why I left. I also did not enjoy working in a call center."
"Extreme pressure to sell other lines of business whether they fit the member or not. Insurance is enjoyable. The actual environment goes against the public persona of USAA. 100% is expected every second of a call no matter the tone of the conversation. If you have a bad day, call, moment, referral - you are reprimanded. It is a non- commissioned position however, statistics and metrics are measured and do impact bonuses. Who your actual manager is makes all the difference."
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