Burlington Coat Factory Employee Reviews for Customer Service Manager

"Decent place to use to get your foot in the door."

What do you like about working at Burlington Coat Factory?

"The time I was there the company was growing and expanding and they were always open to ideas to make the store more comparable with upscale stores versus outright competing with lower end stores like Ross and TJ Maxx."

Do you have any tips for others interviewing with this company?

"Treat this place as if you're working at Macy's and never compare it with a store like Ross and you'll do real well."

What don't you like about working at Burlington Coat Factory?

"Although some members of corporate wanted to move forward and try new methods of conducting business to be more customer friendly, the ownership was real traditional so it created some sort of constant contradiction when they tried to run the stores. Management in stores were encouraged to be creative to drive sales, but maintain strict traditional business practices that were really out of date. Almost like you had to find a way to increase your sales in the 21st century using 19th century sales tactics."

What suggestions do you have for management?

"None. Management just follows corporate direction. Corporate should give a little more flexibility to the store's management and let the sales speak for the progress. Even when a store's profitability was very high, if corporate saw the store doing things differently from what they wanted, the store was considered a failure."

"Its got a beat, and you dance to it"

What do you like about working at Burlington Coat Factory?

"The Public, discounts on clothing, and constant challenges."

Do you have any tips for others interviewing with this company?

"Always keep in mind: It's not you, it's the situation the customer is upset with"

What don't you like about working at Burlington Coat Factory?

"Lack of support from upper management, closed lines of communication to the district level"