73 Customer Account Executive Reviews
Customer Account Executives give their job an average rating of 3.6 out of 5.0. The Customer Account Executives happiest with their jobs are employed by Comcast with an average rating of 3.7 while the Customer Account Executives least happy with their jobs work for Accelerated Broadband with an average rating of 1.8.
Submit a Review"I am a computer programmer and system administrator by trade. This position being customer support and sales, did not utilize my training and skill sets."
"I didn't get a college degree to to this type of job and receive this amount of pay."
Customer Account Executive Career Rating Comparison
"I love working in technology and helping customers with their devices."
"I love being able to help everyone who calls but there are some rough calls that can really mess with you."
What do you like about working at Comcast?
"I liked problem solving and feeling like I really helped my customers resolve their issues."
Do you have any tips for others interviewing with this company?
"Take your stats serious from the moment you walk in the door. If you don't let wanting to do the best job you can get in the way, you can hit your stats with no problem."
What don't you like about working at Comcast?
"The work itself was not the problem. Nor was the customer base, although it did present a major challenge. The biggest issue for me was the unrealistic statistics that they wanted us to adhere to PLUS sale products that we were getting paid less to promote than the sales department."
What suggestions do you have for management?
"I would think less about how to get more of the billions of dollars into the door and TRULY put the customer first by allowing simple things like letting them downgrade services if they state a financial need rather than trying to sell them something that adds value."
Please give us a one liner to describe this review.
"good experience working the front line"
What do you like about working at Comcast?
"dealing with the customers and seeing how happy they were when their issues were resolved"
Do you have any tips for others interviewing with this company?
"be yourself having a friendly personality helps because it delivers over to the customers"
What don't you like about working at Comcast?
"the fact that the kept changing our bonus structure every few months"
What suggestions do you have for management?
"weed out all the managers who does not have a clue as to what to do and put people who can do the job correctly"
What do you like about working at Comcast?
"being able to talk to the custmer make me happy"
Do you have any tips for others interviewing with this company?
"just smile and be happy, go in there knowing you got the job"
What don't you like about working at Comcast?
"when I first started the told us about the pay and thats what I like"
What suggestions do you have for management?
"to let us swap times when people want to switch"
Please give us a one liner to describe this review.
"Constant change and reconstruction of duties and procedures."
What do you like about working at Comcast?
"Benefits, employer support and events. The company does come forth with disaster support for its employees in a major way"
Do you have any tips for others interviewing with this company?
"The C in Comcast is for change. The company is in constant change and redevelopment."
What don't you like about working at Comcast?
"Changing supervisors and moving from one location to another becomes a little much."
What suggestions do you have for management?
"Review systems for current updating. Some of the automated systems need up dating."
Please give us a one liner to describe this review.
"not the right fit"
What do you like about working at Comcast?
"The co-workers are friendly and the immediate superior is reasonable."
Do you have any tips for others interviewing with this company?
"Do not join the company unless you like phone work"
What don't you like about working at Comcast?
"The type of work is monotonous and boring. No advancement opportunities."
What suggestions do you have for management?
"Need to listen to employees and design a better customer loyalty program"
Please give us a one liner to describe this review.
"good environment for those who enjoy high stress"
What do you like about working at Comcast?
"The environment as well as the people with whom I work with and for."
Do you have any tips for others interviewing with this company?
"You must be able to work in a high stress position with no time to refocus between caller"
What don't you like about working at Comcast?
"Customer service system does not give time to ground between calls, there is not a chance to release tension from previous caller"
What suggestions do you have for management?
"Allow representatives to have a break between calls as needed to allow emotions to calm before next caller rings in."
Please give us a one liner to describe this review.
"I was unhappy at this company"
What do you like about working at Comcast?
"I only liked the people I worked with. They made it possible for me to get passed the difficult wok environment"
Do you have any tips for others interviewing with this company?
"Don't work for this company unless you really don't have any other alternative. They are very exploitative."
What don't you like about working at Comcast?
"The management structure is top-down with little or no access to upper management"
What suggestions do you have for management?
"Be liberal and restructure your management concepts. You will keep losing good employees if you don't do this. Also pay employees according to their qualifications"
Please give us a one liner to describe this review.
"This was a decent company until they bought NBC and got greedy."
Please give us a one liner to describe this review.
"Comcast opened the doors for me to gain the skills I have today."
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