25 Customer Advocate Reviews

"Everyone hates calling into customer service, waiting on hold, and when you finally get a representative on the line they're rude or in a hurry to get you off the phones. After spending the last four month with Blue Cross Blue Shield, I can honestly say, not a single provider has had the aforementioned scenario happen to them. The passion, care, and precise training that each representative has gives each caller a sense of being the only person who matters in the world."

"Love: I enjoy solution selling and providing great customer experience, I get wonderful feedback from customers. Hate: Lack of cohesive inter-department communication protocols."

What do you like about working at AT&T?

"I like telecommunications customers. They know that I am going to provide the best customer experience, and that I'm going to do what I say I'm going to do."

Do you have any tips for others interviewing with this company?

"Be open to learning and remember to always do your best. This job is about the customer needs. If we are not doing our job correctly, someone else will."

What don't you like about working at AT&T?

"I don't like that there really is no room for advancement."

What suggestions do you have for management?

"Don't forget that the peers are the representatives on the front line. We always need management to support us."

What do you like about working at Health Care Service Corp.?

"pay, work from home, benefits, flexibility, hours, regular raises based on mandates"

Do you have any tips for others interviewing with this company?

"Get used to staying where you are, you'll be stuck in your position for a while."

What don't you like about working at Health Care Service Corp.?

"micromanaging at it's worst, work is constant and unrelenting, no breaks, very stressful"

What suggestions do you have for management?

"streamline the work process and get rid of unnecessary workflows"

What do you like about working at FedEx?

"The benefits of the company are great, as well as my coworkers."

Do you have any tips for others interviewing with this company?

"Use the position as a stepping stone to advance to positions in other OPCO's."

What don't you like about working at FedEx?

"Time is too micro-managed and not enough room to expand in this specific office."

What suggestions do you have for management?

"Have managers do more on the phone time to better understand the job of the customer service representatives."

Please give us a one liner to describe this review.

"Helped customers and loved it."