Customer Engineering Services Employee Reviews for Technical Service Representative

"Good for entry level, doesn't reward hard work"

What do you like about working at Customer Engineering Services?

"Scenery changes daily, all equipment needed to perform job is provided (including car.) Pay is good to start, but..."

Do you have any tips for others interviewing with this company?

"Unless you're just starting out and looking to add experience to your resume I'd look elsewhere. Between tiny raises and lack of upward mobility this company offers little if you're currently employed, and if you have significant experience in field service you can do better."

What don't you like about working at Customer Engineering Services?

"...don't expect large and/or frequent wages. In 8 years I was lucky to get a 2-3% raise every 3 years, and normally only after bringing it to the attention of my manager several times.Management has completely unrealistic expectations and rarely express gratitude when you go out of your way. I once volunteered to travel outside of my state for a week to a city that was 9+ hours away, ended up working a 6 day, almost 70 hour week...and the only response I got from my manager was I worked too many hours, and my drive time to and from home was excessive. Likewise, they recently sent me 5+ hours away on moment's notice (literally found out about it at 7:30pm the night before), then informed me 4 hours into the drive that they wanted me to spend the rest of the week out of town - giving me no chance to pack an overnight bag or clothes. After working a 16 hour day (drive time, four service calls, then driving to a hotel near my next day's calls) my manager's only response was that leaving my home at 5 AM wasn't early enough and I could have squeezed another call in if I had left an hour or two earlier.There is zero upward mobility within the company. Upper management is all IBM alumnI and seem to always have someone waiting in the wings when a position opens up - to the point where positions outside of hourly are not even posted internally, and the only indication there was an opening is when an e-mail is sent out announcing that someone from outside the company has started as -whatever position-. In 8 years I saw *one* co-worker advance within the company, and even then it was a largely lateral move.An average work day consists of driving to and from retail and office sites and servicing a variety of equipment depending on the contract. Most customers you'd interact with are minimum/near minimum wage retail employees. The largest account they have is with a major photofinisher that has film in its name. Training is hit or miss, again depending on the account. By the time I left they had picked up a contract with a major office equipment supplier, and we were expected to BS our way through convincing customers that we were old hands at servicing their equipment when often it was the first time you laid eyes on the machine in question.Provides benefits but outside of dental or supplemental life insurance they're not really worth buying...I showed their health plan to an independent insurance agent whose response was its on the mediocre side of terrible. I was able to do far better buying my own policy. They just started 401k matching but the level of contribution is a joke unless you're contributing 30% of your income. No year-end bonuses or profit-sharing of any kind."

What suggestions do you have for management?

"Offer your employees some incentive. Offering raises that barely keep pace with inflation doesn't inspire people to work hard or really care about the company."