141 Help Desk Analyst Jobs Nationwide
A help desk analyst provides troubleshooting support for computer hardware and software systems to ensure minimum downtime. On a typical day, a help desk analyst will communicate with clients over the phone or email and attempt to identify computer hardware and software problems. Once they have identified the problem, they will use their expert knowledge to attempt to repair the computer.
Skillset: Help desk analysts must have a high level of knowledge about computer hardware and soft ware and have quality troubleshooting and repair skills. Efficient communication skills are also required for dealing with clients who may not be computer savvy.
Education: Employers require that help desk analysts have a degree in computer science or an industry certifications such as CompTIA’s A+ and Network+.
Career Path: Being successful as a help desk analyst requires that they show a strong understanding of computer hardware and software and are able to troubleshoot effectively. Pursue a degree in computer science or work toward industry certifications. A great way to gain relevant work experience is to apply for internships or start a freelance project.
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