One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in their Dallas office. This is a contract assignment for a period of 12 months and surely extend.
As a Technical Support Manager you will manage multiple enterprise level customers who have bought cloud solution products and are in the stage of migration, enhancements and or implementation.
Role:
- Manager client support experience and deliver a personalized support service to clients
- Understanding of security policies and provide technical support and customer support issues
- Weekly reporting, managing resolutions and escalation management
- Provide updates on new products and feature enhancements
Skills:
- Minimum 8 years of technical support or services delivery experience, adept at providing guidance to diverse clientele.
- Extensive client-facing sales experience, preferably with large enterprises.
- Proficiency in network security technology, including next-generation firewalls and cloud security.
- Strong communication skills, with the ability to articulate technical issues to various audiences and thrive in collaborative environments.