Retail Sales Lead (Part-Time)

Job Description

Sundance is looking for a talented and enthusiastic Retail Sales Lead to join our team in Salt Lake City, UT. Sundance is a leading omni-channel specialty retailer with headquarters located in Salt Lake City, UT. Founded in 1969 by Robert Redford, Sundance is a unique brand that supports artistic endeavors and focuses on creativity, originality, and inspiration.

Summary

The Retail Sales Lead will provide the highest level of internal/external customer service by having in-depth product knowledge and effective selling techniques. A sales leader will set the example for customer service and regularly act as a floor supervisor.

Must consistently demonstrate and uphold the Sundance culture with the utmost integrity.

Duties & Responsibilities

Drives sales by exhibiting a strong presence, demonstrating exceptional sales skills, and providing the customer with an exceptional experience

Provides excellent customer service to customers by asking open-ended questions to customers, assessing their needs, and offering products that support or relate to their needs

Tells the product story, features, and benefits of jewelry and merchandise

Listens to customers and uses their feedback to improve service levels

Informs customers of our website and catalog, offering to put them on our mailing list

Consistently exceeds the expectations and requirements of both the internal and external customer

Seeks product knowledge on new and core goods and openly shares information

Opens and closes store

Maintains visual integrity of store by participating with housekeeping, including regular cleaning and dusting

Replenishes merchandise as needed

Maintains a high level of awareness regarding loss prevention

Consistently adheres to all company policies and procedures

Receives and places merchandise ensuring that all merchandise is correctly tagged

Assists with coaching and directing employees

Resolves employee and customer issues