General Manager

TITLE: General Manager DATE REVISED: March 27, 2024 SUPERVISOR: Regional / Owner POSITION SUMMARY: As the head of the Team, the General Manager will oversee and manage the overall operations of the business, including, but not limited to the following: budgets, scheduling, car wash quality, guest service and internal human resources. You must maintain a strong Teamwork environment. GENERAL DUTIES AND RESPONSIBILITIES: Protect the interests of the Company and profitably grow the business Ensure that all Company policies are maintained, current and up to date Spend time in the unit every day Understand that the Teamwork ethic starts here. Be the example and work hard with a smile! Lead weekly meetings with the Assistant Manager(s). This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar affairs Provide specialized leadership, training and support to every Manager and Leader Communicate daily with every Assistant Manager and Team Leader via phone, in person or via social media Accurately track and handle invoices for payment. Record invoice costs Ensure that all personnel-related paperwork is kept locked, current and compliant Work with all Leaders regarding hiring. Teaching them how to professionally interview and hire the best people Ensure that the Team work schedule is properly made for a two-week period and kept by all Team Members. Reaffirming that the schedule is made according to a labor budget and appropriate for projected sales. Keep Managers and Leaders on task with clear, written measurable goals Ensure that Assistant Managers properly handle disciplinary and human resources issues Work with each Manager and Leader to identify and develop Team Members for future consideration as Leaders Guarantee a safe, secure, clean and well-maintained business operation Create and complete a Monthly Unit Inspection Form Investigate and handle all Member/Guest-related complaints, issues, and ensure top-notch Member/Guest service in all operations – through all Managers and Leaders Perform all POS and computer related systems tasks Take the leading role as the “face of the Company” in all media and marketing roles Consistently develop and implement a 12-month marketing calendar for all locations Ensure Team Members are wearing proper uniforms Supervise opening and closing checklists Focus on what’s going on in traffic areas to prevent any kind of accidents with Team Members, customers and vehicles Maintain and repairs the equipment Any additional task that pertains to benefiting the Company and taking care of the Members/Guests Communicate to the Regional / Owner any situation, problem or accident that couldn’t be resolved PREREQUISITES: Leadership and team-building skills A history of success, integrity and ethics A willingness to take ownership and display problem solving abilities Background with labor management and strategic staff scheduling preferred A desire to learn mechanical and electrical skill sets A high level of initiative, attention to detail, and pride in a job well done Proficient computer skills including Microsoft Office The ability to multitask in a rapidly changing environment Great customer service and a passion for building relationships with customers and community members Available to work all shifts, including weekends, with a varying schedule Valid driver’s license