Operations Manager

Operations Manager: Job Description The role of the Operations Manager at our esteemed hotel encompasses a dynamic blend of responsibilities aimed at optimizing the property's performance and ensuring its continued success. Collaborating closely with the General Manager, the Operations Manager will play a pivotal role in implementing and upholding best practices that drive profitability and excellence in property management. Responsibilities: As the Operations Manager, you will have the opportunity to learn and assist the General Manager in a range of critical functions:

1. Revenue Optimization and Management: Work closely with the Leadership Team to devise and execute strategies that enhance revenue generation. You will contribute to the ongoing analysis of market trends, pricing strategies, and demand patterns to ensure maximum occupancy and revenue.
2. Sales and Budgetary Cost Saving Measures: Collaborate with various departments to achieve sales goals and monitor expenses in alignment with established budgets. Identify cost-saving opportunities without compromising guest satisfaction or operational quality.
3. Staff Management: Lead and support a cohesive team by overseeing recruitment, training, and performance evaluations. Foster an environment of growth and engagement, enabling team members to consistently deliver exceptional guest service.
4. Liaison and Right Hand to General Manager: As a vital link between the General Manager and the hotel's various departments, you will contribute to the seamless execution of all operations. Your expertise and insights will aid decision-making and enhance overall efficiency.
5. Support for Front Office Operations and Other Departments: Actively participate in the management of Front Office Operations, Housekeeping/Laundry, and Food & Beverage departments. Your collaborative approach will ensure smooth cross-departmental coordination.
6. Efficiency and Profitability Enhancement: Embrace a hands-on approach to identify opportunities for operational efficiency and profitability. You will play a key role in implementing innovative solutions and processes that elevate the guest experience and bottom-line results.
7. Positive Work Environment: Foster an environment of positivity and energy within the team. Your leadership will contribute to exceptional guest service, ensuring that our hotel remains a preferred destination. Essential Functions Monitor and evaluate all departments daily activities to ensure the successful operation of hotel facilities, services, and amenities. Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization. Support the hotel’s sales and business strategies to maximize revenues and profitability. Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments. Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check- out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance. Plan, organize, and delegate daily operational activities against forecasted business volume. And contribute to our commitment to excellence. Your role will be instrumental in the seamless daily operation of the hotel and the continued delivery of exceptional guest experiences. Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities. Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency. Other tasks, projects and duties when needed, as assigned by the General Manager. Qualification Standards Ability to be friendly and cheerful; interact easily with strangers. Exceptional service orientation, with keen ability to focus and deliver on guest needs. Ability to work well in stressful situations, remaining calm and demonstrating good judgment and self-control in emergency and difficult situations. Ability to delegate, give direction and set priorities. Ability to multi-task and effectively manage numerous priorities within a fast-paced environment. Ability to work independently with little supervision. Ability to be a self-motivated, exceptional follow up and attention to detail. Ability for strong organizational skills and strong detail orientation. Ability to use tact and diplomacy to resolve conflict. Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays. Grooming and dress must meet standards. Reporting The Operations manager reports directly to the General Manager. Job Type: Full-time Job Type: Full-time Pay: From $57,000.00 per year Benefits: Employee discount Health insurance Schedule: 8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Overnight shift Weekends as needed Experience: Hotel management: 2 years (Required) Hospitality: 1 year (Required) Ability to Relocate: Mesquite, NV 89027: Relocate before starting work (Required) Work Location: In person