Hi. We’re New Horizons In-Home Care. We’re looking to hire a Assistant Care Manager to join our award-winning, people-first company.
We are looking for someone with high energy and an entrepreneurial spirit to inspire, encourage and be part of a passionate team of people that represent the best in Client Care Services. We believe great care starts with taking care of our people. And this role is essential in delivering on our mission to empower well-being through comprehensive care and companionship.
The Assistant Care Manager is responsible for all day-to-day coordination and management of care needs and care plans for our office in Longview, WA. We are looking for a proven leader who’s committed to building the future of in-home care by delivering a best-in-class experience for clients, caregivers and our staff.
You will be responsible for thinking through how we can continue to optimize the client onboarding experience from inquiry to assessment to client care and connection. Additionally, you are responsible for leading the smooth coordination of operations to achieve quality agency standards.
New Horizons offers impressive wages and full benefits including telemedicine access to board-certified doctors, ongoing education, and an employee incentive program. Best of all, you will make a profound difference to the lives in the communities we serve.
When you join the team you’ll receive one-on-one training from one of our other offices as well as virtual training and support. Our company culture is deeply collaborative and supportive to ensure best practices are shared across offices.
Why people love working at New Horizons:
We’re a people first company. That means everyone earns a living wage with endless opportunities for growth within the company. We’re proud of our popular staff incentive program, where you can earn points for everyday successes. Cash in points for fun prizes—our prize catalog is filled with 10,000+ options! We provide countless opportunities to connect with fellow caregivers and staff through our online community platform and office parties. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.
Responsibilities:
- Lead fast-paced, high-growth office to deliver an excellent experience at every interaction
- Perform initial, monthly, and quarterly client supervisory visits and check-ins and complete assessment documentation
- Review, maintain and update client care plans
- Ensure all assessment visits are successfully implemented and scheduled in a timely manner
- Periodically provide hands-on training to caregivers on caregiving tasks
- Assist with caregiver onboarding, training, and scheduling as needed
- Comply with all agency policies and procedures
- Maintain confidentiality of client, employee, and agency operations
- Present a professional appearance and promote positive work environment
- Initiate, track, and maintain up-to-date client files in compliance with all applicable requirements and work with supervision to ensure timely submissions.
- Ensures security of all client records including computer-based documentation
Qualifications:
- Minimum of two years of experience in a healthcare related field
- Education and/or experience in Healthcare environment
- Self-starter who knows how to identify opportunities with recommended solutions
- Creative problem-solving skills
- Possess strong written, verbal, and presentation skills with diverse populations
- Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail
- Ability to work as a team player in high stress situations with a positive work ethic
- Advanced computer skills in business applications
- Strong grasp of federal and state laws and ethical issues pertaining to PHI confidentiality and HIPAA requirements
EEOC Statement
New Horizons is an Equal Opportunity Employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. We provide equal employment opportunities to all persons, regardless of age, race, color, religion, marital status, national origin, disability, veteran status, gender identification, sexual orientation, or any other protected characteristic.