Language Line Services Employee Reviews for Anonymous Employee

"Not worth it working for this company, The workload is mentally exhausting, non-stop calls. Have to always be professional, provide best CS. Study tons of terminology outside of your shift time. The pay never increases even if people perform well, get better degrees, and stay with them for years. For near minimum wage and almost no benefits? Not happening! If you expect this much for your employees, you need to compensate them better."

"I have worked for Language Line Services since 2007. I enjoy working from home and not having to commute. Also, I enjoy the interpreter work and helping bridge the language barrier. I have gained a lot of experience working for LLS and learned a lot of useful information. That is it for the pros in working for this company. The pay is minimal, they charge their clients more than 10 times per min. compared to what they pay most of their interpreters. There are no benefits, such as sick days or paid vacation. There are no raises or bonuses of any kind, even when you worked for them for a decade or more. People work on holidays for minimum wage. Health insurance coverage is also minimal, not worth what you pay for it. Since you work at home, you are really isolated, there is little communication with fellow workers, communication with management is minimal and usually limited to occasional monitoring and review of your performance, followed by feedback and requests to work on your mistakes; and harsh complaints about your attendance and breaks, accompanied by threats of disciplinary action. One would wonder why anybody would work for this company, and many qualified, high-quality interpreters choose not to. This company hires large numbers of people who are under-qualified and hold no certification or even a degree, but are able get by (after a brief training) and are willing to work under such conditions because their options are limited. This kind of employees are relatively easy to find, there are many bilingual people around, so Language Line Services easily replaces interpreters who choose to leave, when they are not happy with conditions. I would not recommend working for this company, if you have other options. If you are just starting out and need experience, that's a good. Also, if you need some secondary, part-time income. Beware that it's a dead-end job, with a really modest pay and almost no opportunities for advancement."

"I've worked for this company for several years. The job itself could have been an exciting experience but for the the horrible company culture. The way they treat their employees is entirely unacceptable: no chance to get a day-off or vacation, no adequate remuneration for the interpreters work resulting in poor services quality, they actually cut down interpreters pay by almost twice compared to what it used to be years ago, no chance for career growth overall was very discouraging experience."

"Poor compensation with zero to little advancement opportunity. Employees do not feel valued and are not given development opportunities. You have no recognition for your efforts. Have a great idea Well, it won't get credited back to you."