Qwest Employee Reviews for Customer Service Manager

"Connective - reconnect with service"

What do you like about working at Qwest?

"The opportunities for personal and professional growth. The benefits and salary are like no other I have experienced. It is a union based company but also an open forum for communication on all levels. I would go back in a heart beat!"

Do you have any tips for others interviewing with this company?

"Be prepared for a fast paced, metric driven environment that is continuously charged with challenge from employees, customers, stockholders, PUC's etc. You must be prepared to answer to every player."

What don't you like about working at Qwest?

"It was demanding but very satisfying."

What suggestions do you have for management?

"Set back and listen a little more to both it's customers and employees, understand the potential for improvements and potential for profitable gains based on the connective perceptions. Listen to the bad and change it for good. Sounds simple but not sure it's happening, especially if new members of management are not familiar with the union and it's strategies."