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Industry: Business Support Services · HQ: Nashville, TN · https://www.sitel.com

Sitel Employee Job Reviews in the United States

Browse Sitel Reviews by Job Title →

On average, employees at Sitel give their company a 3.2 rating out of 5.0 - which is 20% lower than the average rating for all companies on CareerBliss. The happiest Sitel employees are Customer Service Specialists submitting an average rating of 3.5 and Customer Service Representatives with a rating of 2.5.

17%
31%
26%
21%
5%
3.2
Average Rating
(based on 42 Sitel Review Ratings)

Ratings by Category

Company Culture
3.1
Growth Opportunities
2.8
People You Work With
3.7
Person You Work For
3.5
Rewards You Receive
2.9
Support You Get
3.2
Way You Work
3.6
Work Setting
3.2
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Help Desk Support Advisor
"I've worked for Sitel Australia for a while, the business ethic is both alive with activity, continually supportive and competitive and recognizes the achievements of both individuals and group efforts. Being a support advisor my role consisted of inbound calls. These calls were always unique, challenging and rewarding for complicated issues, individual resolutions and hearing the various callers' backgrounds. The technology, communication and training provided was world-class."
Posted 10 years ago in Nashville, TN
Sitel Employee
in Waterloo, IA

"It is an amazing firm with great culture"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Sitel Employee
in San Jose, CA
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5

Company-Industry Rating Comparison

3.2
Sitel (54)
4.3 Highest Rated in this Industry is Asset Acceptance Capital (18)
2.9 Lowest Rated in this Industry is StarTek (19)
3.5 Average of All Companies in this Industry (1,522)
Technical Support Engineer
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4.9 / 5 Rewards You Receive 3.8 / 5 Growth Opportunities 4.5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Professional

"Awesome workplace with great learning."

Person You Work For 4.8 / 5 People You Work With 4.9 / 5 Work Setting 5 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.1 / 5
Company Culture 5 / 5 Way You Work 4.9 / 5
Apple Technician
in Las Vegas, NV
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4.5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
General Manager
in Atlanta, GA
Person You Work For 4.5 / 5 People You Work With 4.7 / 5 Work Setting 4.5 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.7 / 5
Company Culture 4.7 / 5 Way You Work 4.2 / 5
Customer Service Specialist
in Lake City, FL

"I left Sitel in August 2020. While there, I have contracted out to Intuit and Turbo Tax as well as Aon Hewitt as a work from home Customer Service Specialist. I enjoyed all 3 companies."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Management Analyst
in Remote, OR

"I worked for Sitel leading their global account management group supporting leading financial services companies. They have a strong leadership team and are positioned well for future growth."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Specialist
in Fishers, IN

"I have worked for my present company for almost a year now. It’s an amazing place to work and have positive environment but my dream job has always been a recruiter"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Help Desk Support Advisor
in Nashville, TN

"I've worked for Sitel Australia for a while, the business ethic is both alive with activity, continually supportive and competitive and recognizes the achievements of both individuals and group efforts. Being a support advisor my role consisted of inbound calls. These calls were always unique, challenging and rewarding for complicated issues, individual resolutions and hearing the various callers' backgrounds. The technology, communication and training provided was world-class."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
IT Project Manager
in Buffalo, NY

"Excellent, enjoyed my job and those I worked most closely with."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Director of Operations
in Yukon, OK

"Working at Sitel for 15 years allowed me to teach people the fundamentals of communication and great customer service. They provide great benefits and the flexibility to work from home. If you are looking for an entry level position to hone your skills or a stay at home mom working for extra income Sitel has a place for you."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Sitel Employee
in Mexico, ME

"Great Company really bad Administration"

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 5 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Sitel Employee
in Dillon, SC

"Great trainers... Need to lengthen the training"

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Phone Agent
Work Setting 4 / 5 Support You Get 4 / 5 Rewards You Receive 4 / 5
Growth Opportunities 3.8 / 5 Company Culture 3.9 / 5 Way You Work 4.3 / 5

Sitel Reviews FAQs

Is Sitel a good company to work for?

Sitel has an overall rating of 3.2 Average Rating out of 5, based on over 42 Sitel Review Ratings left anonymously by Sitel employees, which is 18% lower than the average rating for all companies on CareerBliss. 74% of employees would recommend working at Sitel.

Does Sitel pay their employees well?

Sitel employees earn $24,000 annually on average, or $12 per hour, which is 64% lower than the national salary average of $66,000 per year. 22 Sitel employees have shared their salaries on CareerBliss. Find Sitel Salaries by Job Title.

How satisfied are employees working at Sitel?

74% of employees would recommend working at Sitel with the overall rating of 3.2 out of 5. Employees also rated Sitel 3.1 out of 5 for Company Culture, 2.9 for Rewards You Receive, 2.8 for Growth Opportunities and 3.2 for support you get.

What is the highest paying job at Sitel?

According to our data, the highest paying job at Sitel is a Management Analyst at $200,000 annually. Browse Sitel Salaries by Job Profile.

What is the lowest paying job at Sitel?

According to our data, the lowest paying job at Sitel is a Fulfillment Clerk at $12,000 annually. Browse Sitel Salaries by Job Profile.

What are the pros and cons of working at Sitel?

According to reviews on CareerBliss, employees commonly rated the pros of working at Sitel to be Company Culture, People You Work With, Person You Work For and Support You Get, and cons to be Growth Opportunities and Rewards You Receive.

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