Sitel Employee Reviews for Customer Service Representative

"I worked with this company for 2 months and this was a horrible decision. They have no morals and the management doesn't care about their employees. This was like working in the ghetto! You get a LOT of customers who yell at you and bash and trash talk your company. You're not allowed to hang up on them and you just have to sit there and take the abuse. HORRIBLE COMPANY! DO NOT WORK FOR THEM!"

"I have worked for Sitel for cumulatively 2 years. As a rep we are valued by the company yet many times they look after their top managers while ignoring the normal and other agents that need assistance. But overall it is a great company that is still open and provides opportunities for the strong hearted."

What do you like about working at Sitel?

"There was flexibility to work in different departments like IT and tech support."

Do you have any tips for others interviewing with this company?

"If you are good at telemarketing/IT, you should not have a problem."

What don't you like about working at Sitel?

"Poor company morale, unprofessional management, and it was a redundant job."

What suggestions do you have for management?

"Have team building exercises and company recreational activities to boost team morale."

"The work environment was horrid."

"Steady secure company offering safe reliable work for career minded individuals, excellent benefits and co-workers."

What do you like about working at Sitel?

"Close to home and safe clean working environment. Excellent training was given for many weeks"

Do you have any tips for others interviewing with this company?

"Don't strees about the lengthy testing procedures..I thought I did really bad when in fact I did really well"

What don't you like about working at Sitel?

"There was a lack of proper management training and lack or communication between upper level management that made the job difficult at times."

What suggestions do you have for management?

"Know your staff, know your job, and actually talk to people and listen..just judt nod your head"

"It was good to work there when I was in college."

What do you like about working at Sitel?

"Work Environment / Having a sense of being independent"

Do you have any tips for others interviewing with this company?

"Make sure you understand the company's management system"

What don't you like about working at Sitel?

"Scheduling changed quarterly."

What suggestions do you have for management?

"Be more sensitive to the needs of your employees"