Support.com Employee Job Reviews in the United States

"They are a good employer, and working from home is very positive."

"The worst company I have ever had the displeasure of working for. The management are nothing but a bunch of lying money grabbers. They will promise you the moon and then change the story over and over again.... I would rather stick pins in my eyes than work for these people again... they have fired almost all American support staff and hired off shore...."

"In 2010, had I done this review it would have been much different. Since then, their ethics are the worst of any place I've ever worked for in 30 years of employment.If you pride yourself on honesty do best by steering clear. This company has become too driven to the extreme on pure profits. Not to mention, total focus on metrics, not on reasoning you're getting those metrics."

"As a work from home employer, support.com provides excellent tools to provide tech support via remote connection. However, the workplace culture is one of dead-end jobs and under-valued employees. Supervisors are generally responsive, but they rotate you to a new supervisor once each quarter, meaning there are no opportunities to form lasting relationships. If you are looking for a low paying WFH job to hold for several years, this is a great place to work, but it is by no means a career-starter."

"I have worked the last four years for Support.comI was initially impressed with the way the company focused on supporting the customer and providing only North American based support.Then as their reputation grew, they started outsourcing support overseas for remote work that did not involve phone support.Then the focus on customer support was replaced with focus on spending as little time on the phone as possible."

"I have been working for Support.com for the past 4 years. I love being able to work from home. Colleagues are great. Supervisors are good. Management is horrible."

"Good place to work from home."

"The company was wonderful to work for during the first few months of my initial employment, with the main perk being work from home. All of my supervisors and coworkers were great, fun to talk to and made the time in-between calls very enjoyable. Unfortunately, during the last month of my employment we found out (through customers) that our department is closing down. We were told that we would be moved to other departments, but on 12/30/2013, all of us were laid off with no explanation."

"I love working at this company. My only issue is that the pay is very low and they don't take any consideration for cost of living. Most all Personal Technology Experts get paid the same across the board, no matter what state they're in. Being that I live in California, the cost of living in comparison to pay is pretty horrid."

What do you like about working at Support.com?

"Currently I am able to telecommute with a rotating schedule."

Do you have any tips for others interviewing with this company?

"This is a great company if you are looking at working at home and do not have the desire to advance."

What don't you like about working at Support.com?

"Currently the company has started Outsourcing lot of its positions."

What suggestions do you have for management?

"To work harder at a better customer experience that truly focuses on the customer."

What do you like about working at Support.com?

"For the pay, the job is highly skilled, making you feel somewhat undervalued in the position."

Do you have any tips for others interviewing with this company?

"Be sure to know that raises and moving up is certainly an option, but the environment isn't necessarily condusive."

What don't you like about working at Support.com?

"The level of training & support is woefully inadequate most of the time"

What suggestions do you have for management?

"I would give pay raises to frontline employees. they haven't gotten one in years."

"I've had a great experience. It's simply time to move on."

What do you like about working at Support.com?

"Telecommuting is great. It's nice to work from home and see my family a lot."

What don't you like about working at Support.com?

"The only thing I dislike about it is the lack of room for advancement."

What suggestions do you have for management?

"I have made my suggestions known to them, and that's the important thing."