Sutherland Global Services Employee Job Reviews in the United States

"Save yourself and don't accept a position. Direct management was horrible coupled with serious sub-standard training. Compliance requirements changed constantly and they will tell you one thing and expect another. Additionally they do not honor their hiring agreements. The worst place I have ever worked regardless of the overall company track record which in stupendous. I wonder if the corporate headquarters know how bad things are in Chesapeake?"

"Best call center- diligent in reporting."

"I have worked from Sutherland Global Services for over 3 years. This is my third program, Currently I am with AOL playing a key role in their success as an Analyst. Throughout the years, I have attained a great attendance and great relationship with all my supervisors and co-workers."

"I've only been a Sutherland employee a short while. I'm currently with the Bright House Networks program and I really don't much care for it. I feel like 90% of my job is damage control."

"I've been a Sutherland employee for just a few months and am currently assigned to the Bright House Networks project. Overall the software is pretty impressive but there is definitely room for improvement."

"I worked in the Windsor site for Sutherland Global Services since August 9, 2013. I did 6 weeks of training to become an AT&T Mobility Customer Care rep since it was its newest program. I got fired on January 31, 2014. In training you are never told about an app you have to assume and get people to use, never told about ACE scores.This is a horrible workplace to work in. Managers don't care about you, they mentally abuse you and insult you whenever they can. Never work for this company!"

"Okay If you need a job do this, otherwise run away. They don't give. Crap they lie about the pay, lie about the benefits, run."

"Management using abusive language is a common thing. Basic rights of employees are denied. As a Sutherland employ I have no right to feel ill or join any function with your parents. I want department labor(India) to take some survey of Sutherland how it deals with its employs in India. Human rights abuse is very common here. Please dont join Sutherland land if you have any dignity or you want to save yourself from humiliation of management."

"I have worked for Sutherland Global Services for 16 months and find them to be more focused as a BPO company handling customer service calls for companies like ATT than in finance and mortgage. They do not have a strong record in mortgage work and rely too much on one BPO affiliation that is quickly falling apart. Very behind in developing internal software and rely too much on spreadsheets. Systems and processes are lagging behind other industries and they need a technology group - especially on the mortgage side."

"By far the worst experience of my life. I would rather be electrocuted daily."

What do you like about working at Sutherland Global Services?

"My tolerance for alcohol increased quite a bit while I was here. I did meet some nice people."

Do you have any tips for others interviewing with this company?

"Do not interview with this company. The standards to get a job here is low however. If you have a pulse and can fog a mirror you have a job. Doesnt mean it is worth it even in this downtrodden economy. Burger joints will treat you better and pay more actually."

What don't you like about working at Sutherland Global Services?

"The atmosphere. Being told as a salaried employee that while I am paid for 40 - if I am not working 80 hours I am not working enough. I never appreciated being pulled into my managers office to be screamed at for not meeting goals. I hated hearing our group being told with regularity how awful we were. We were never offered the proper tools to perform our jobs and when we would ask we would be shot down and reminded that You can be replaced at the blink of an eye. Its common practice for people who have a slight dislike of another to find a way to fire them. Management operates on a boys club level and unless you are in the group of cool kids from day one - expect that you will not be treated fairly in any way, shape or form. It is common place to hear everyone speak of the Sutherland Slump or Lifer way of thinking. Anyone who has been there for more than 6 months can be spotted quickly walking in the halls. Head down, looking lifeless and close to tears at any moment. After 2 years working here - if you have survived that long with the MASS turn over rate and firing sprees (not even related to call volume changes. Generally related to finding and removing anyone who has learned to work the system to get paid what is deserved or who knows more than they should) you will likely not know what day it is, not know the time and move sluggishly down the hall merely to stretch your legs from the cave of a desk provided. Speaking of what is provided here. You need to supply your own pens, paper, etc. You will be lucky to get your own desk. This means that many people will be sharing your keyboard and mouse. Bring LOTS of hand sanitizer. You will get sick often. Cleaning desks is not completed by the cleaners either. That is an employees responsibility. You will also be lucky to have your OWN headset. Yes, this means other people have been coughing, sneezing, sharing headsets with one another just to do their job. And remember you cannot call out sick. You will be promptly written up, disciplined and verbally brow beat for missing time. The only way to not get in trouble for being ill is to be so sick you must leave in an ambulance. I have seen first hand people getting sick at their desks and not being sent home because call volume is too high.I could go on for days with the things I experienced here in my 4 plus years of survival mode. Overall - I do not like a single thing this company has to offer whatsoever. Avoid at all costs."

What suggestions do you have for management?

"I would say cleaning house from the top to bottom would be ok. But because this is such a poisonous environment and there is no amount of exorcising the upper brass to clear the demons from their black souls to make anything better - the company is honestly best just closing their doors and sparing the souls of those hapless individuals who have no idea what torture they are in for."

"it was great while it lasted. the training was very helpfull"

What do you like about working at Sutherland Global Services?

"fast paced, great training, flexible hours and good pay rate"

Do you have any tips for others interviewing with this company?

"be yourself. dont lie about your abilities and take advantage of all the training they provide"

What don't you like about working at Sutherland Global Services?

"no overtime, no interaction with the managers unless your in trouble"

What suggestions do you have for management?

"have an open door policy. connect with team members more"

"It is very challenging and require excellent multi-tasking."

What do you like about working at Sutherland Global Services?

"I like the culture and the environment is so warm. Even if the work is really stressful, consultants still manage to smile, laugh and mingle with each other after work."

Do you have any tips for others interviewing with this company?

"They just need to be confident and just be yourself."

What don't you like about working at Sutherland Global Services?

"What I don't like is the career growth is slow and not felt by newcomers."

What suggestions do you have for management?

"The company should give additional compensation and improve their facilities and aminities."

"Sutherland Global Services was my first school in US, and I learned a lot."

What do you like about working at Sutherland Global Services?

"I liked because in that company we helped people to repaire computers."

What don't you like about working at Sutherland Global Services?

"I don't like about working at Sutherland company that there the work is temporary (short programs)"

What suggestions do you have for management?

"I think they can management better, and keep the employee for other programs."