54 Technical Service Representative Reviews
Technical Service Representatives give their job an average rating of 3.7 out of 5.0. The Technical Service Representatives happiest with their jobs are employed by Air Products and Chemicals with an average rating of 4.6 while the Technical Service Representatives least happy with their jobs work for Dish Network with an average rating of 2.1.
Submit a Review"I wish I had stayed in the eCare position as it was my favorite. It was hard to get into that position; I had to try multiple times. And when I finally got the position I had to move shortly after. The best thing was working with advanced colleagues whose work was of high caliber. The smaller team made for more close knit support and ease of communication."
"I had wonderful access, I could finish most situations without ever needing anyone over my head unless it was a field tech issue. I could switch between phone situations, chat situations, and supervisor responses. It is great for learning the steps and how to excel in a technical field, the pay again though was 11$/hr. After 2 years of experience it wasn't enough."
"I love being given a challenge. I hate when my hands are tied by policies so I cannot fix the end users' issues."
Technical Service Representative Career Rating Comparison
"Being a technical service representative at LifeScan, Johnson & Johnson had been very rewarding from the start. We ran a tight ship and the group was very diverse."
Please give us a one liner to describe this review.
"Very gratifying"
What do you like about working at Spherion Staffing Services?
"Software phone Technical Support. Helping people who only knew how to turn on the PC and launch one program."
Do you have any tips for others interviewing with this company?
"I have no advise or tips to pass on to prospective employees."
What don't you like about working at Spherion Staffing Services?
"Until my assigment ended I had 3 supervisors at the client company and did not know which one was my actual immediate supervisor."
What suggestions do you have for management?
"Spherion (they have changed their name) needs to be more proactive with their employes with this client."
Please give us a one liner to describe this review.
"Good for entry level, doesn't reward hard work"
What do you like about working at Customer Engineering Services?
"Scenery changes daily, all equipment needed to perform job is provided (including car.) Pay is good to start, but..."
Do you have any tips for others interviewing with this company?
"Unless you're just starting out and looking to add experience to your resume I'd look elsewhere. Between tiny raises and lack of upward mobility this company offers little if you're currently employed, and if you have significant experience in field service you can do better."
What don't you like about working at Customer Engineering Services?
"...don't expect large and/or frequent wages. In 8 years I was lucky to get a 2-3% raise every 3 years, and normally only after bringing it to the attention of my manager several times.Management has completely unrealistic expectations and rarely express gratitude when you go out of your way. I once volunteered to travel outside of my state for a week to a city that was 9+ hours away, ended up working a 6 day, almost 70 hour week...and the only response I got from my manager was I worked too many hours, and my drive time to and from home was excessive. Likewise, they recently sent me 5+ hours away on moment's notice (literally found out about it at 7:30pm the night before), then informed me 4 hours into the drive that they wanted me to spend the rest of the week out of town - giving me no chance to pack an overnight bag or clothes. After working a 16 hour day (drive time, four service calls, then driving to a hotel near my next day's calls) my manager's only response was that leaving my home at 5 AM wasn't early enough and I could have squeezed another call in if I had left an hour or two earlier.There is zero upward mobility within the company. Upper management is all IBM alumnI and seem to always have someone waiting in the wings when a position opens up - to the point where positions outside of hourly are not even posted internally, and the only indication there was an opening is when an e-mail is sent out announcing that someone from outside the company has started as -whatever position-. In 8 years I saw *one* co-worker advance within the company, and even then it was a largely lateral move.An average work day consists of driving to and from retail and office sites and servicing a variety of equipment depending on the contract. Most customers you'd interact with are minimum/near minimum wage retail employees. The largest account they have is with a major photofinisher that has film in its name. Training is hit or miss, again depending on the account. By the time I left they had picked up a contract with a major office equipment supplier, and we were expected to BS our way through convincing customers that we were old hands at servicing their equipment when often it was the first time you laid eyes on the machine in question.Provides benefits but outside of dental or supplemental life insurance they're not really worth buying...I showed their health plan to an independent insurance agent whose response was its on the mediocre side of terrible. I was able to do far better buying my own policy. They just started 401k matching but the level of contribution is a joke unless you're contributing 30% of your income. No year-end bonuses or profit-sharing of any kind."
What suggestions do you have for management?
"Offer your employees some incentive. Offering raises that barely keep pace with inflation doesn't inspire people to work hard or really care about the company."
What do you like about working at LifeScan?
"A Johnson and Johnson company that is a world leader in diabetes management."
Do you have any tips for others interviewing with this company?
"Don't, the company is not hiring, out sourcing anything that they can and the future is very uncertain and scary."
What don't you like about working at LifeScan?
"Indecisive, uncertain, reactive response to market and work place issues. I often wonder what the plan for the future is."
What suggestions do you have for management?
"Strict policies and procedures stunt growth and innovation. Relax and embrace the talent around you and feed from it."
What do you like about working at Bruno Independent Living Aids?
"I enjoy my co-workers, I like being able to ask for more to do at any time."
Do you have any tips for others interviewing with this company?
"Make sure you come across as a go getter, someone who will suggest positive changes that could be made at the company"
What don't you like about working at Bruno Independent Living Aids?
"No one is held accountable for their actions in my department."
What suggestions do you have for management?
"Instead of banging their heads against the wall over and over again, try something different."
Please give us a one liner to describe this review.
"Working for a small company for the first time in my career was a bad choice."
What do you like about working at Revolabs?
"The ability to work independently and the ability to provide input on a weekly basis to the front end sales force."
Do you have any tips for others interviewing with this company?
"I would not recommend this company as it appears that they will be purchased within the next 12-24 months"
What don't you like about working at Revolabs?
"The lack of employee communication and their ill advised practice of hiring employees that live in other parts of the country as remote supervisors."
What suggestions do you have for management?
"I would suggest that they get back to basics and concentrate on improving your niche in the business rather than chasing pipe dreams of operating as a worldwide entity."
Please give us a one liner to describe this review.
"MCI, a good company to work for."
Please give us a one liner to describe this review.
"Great company challenged by a declining industry."
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