Ascend One: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution

Ascend One Careers & Info

Current CEO: Bernie Dancel

Status: Active

Ascend One Corporation provides financial and debt management services to consumers. The company also offers financial counseling and credit education services. Ascend One was founded in 1997 to provide back-office solutions to credit counseling agencies and expanded its services to consumers in early 2003. The company is headquartered in Columbia, Maryland. Ascend One employs credit counselors, customer service representatives, IT personnel and sales professionals in locations nationwide.

Sales professionals at Ascend One generally work out of home offices. Individuals in these roles receive inbound, "warm" leads. They are responsible for talking to consumers about their debt issues and recommending the company''s services. While sales professionals working at Ascend One do not give debt management advice, they are required to have a solid understanding of consumer debt issues. Sales professionals may be required to meet sales quotas. They earn a base salary plus commission.

Credit counselors with a passion for assisting consumers in times of distress or need can foster excellent long-term Ascend One careers. Credit counselors are responsible for evaluating consumer debt. They discuss debt management options with consumers. Individuals in these roles are responsible for enrolling consumers in financial management plans sponsored by the company. They are generally required to follow-up with customers to assure that they understand all plan details and are able to meet plan requirements.

Customer service representatives employed by Ascend One are responsible for answering customer calls. They direct customer inquiries to the correct party and record any customer complaints. Some customer service representatives may specialize in billing and account issues. They assist customers who need to set up alternative payment arrangements. They are required to handle a high call volume.

IT professionals at Ascend One design, develop and maintain the company''s proprietary financial management systems. They provide comprehensive support to sales professionals and credit counselors who use the company''s software to manage their workload. Individuals in IT roles also create software solutions for other credit counseling agencies. They may be required to travel to client locations in order to install or repair systems.

The Ascend One culture emphasizes excellent customer service and personal development. All employees are expected to show compassion to struggling consumers. They must be prepared to interface with individuals facing difficult life situations. Employees are also expected to develop personally while employed by the company. Eligible employees receive an Ascend One benefits package that includes company-sponsored training. They are also offered health insurance and financial planning tools.

What jobs pay the most at Ascend One?

Solutions Coach is the highest paying job at Ascend One at $51,000 annually.