Macy's Employee Job Reviews in the United States

"I worked for Macy's for 11 years. It was a great company to kick off my career and allowed for growth and cross over into other areas of the company."

"Macys is a good company to work for."

"I worked at Macy's as a seasonal customer service associate. It was a great job through the holiday season. The employees are friendly and the managers were flexible when needed."

"I really enjoyed. Good team members. grate customer service. I worked as a seasonal sales associate."

"I worked at Macy's for almost 11 years. I find that they truly strive toward putting the customer at the forefront of all decisions. The pay is not that great and corporate / office politics are terrible"

"I’ve worked at Macy’s since 2015. The leadership has invested into my personal and professional growth unlike any other company. But as I continue to develop, I’m looking for challenges outside of the retail space."

"I am currently working at Macy's as a Social Media Coordinator. It has been approximately 11 months since I have joined the social media team and I am finding my daily tasks fun and challenging. The company has a strong sense of loyalty to the customers since Macy's has been around for a long time. In regards to management, this aspect has also been improving and we have more direct meetings with our supervisors."

"I've worked for Macy's mccs for 5 months and cannot say there are any cons . They are fair and honest. It is a fun place to work and they celebrate every success."

"We've had some pretty unqualified managers but the worst has been the store manager She was a joke Thank goodness she was transferred the Glendale The company should listen to their employees pleas, Traci is racist, domineering, unprofessional,"

"Macy's is a deceiving company to work for. The cosmetics department is a joke. One person now covers all brands, jumping from counter to counter. It is unprofessional and annoying leaving no time to supposedly work on your brand. Lancome Counter Manager position was recently posted . Shame on Macy's for offering such a false job description. Half the cosmetic department just got fired. Good look to sucker who takes this job. Macy's really has turned into the Walmart of department stores. Management is a joke, all the way up to the top. Dated store, no character, no class, joke of a company."

"Company is extremely political. I worked there for five years and they never appreciated it. I got let go after I improved my area and poor performance was blamed even though the numbers were up. Upper management never let on that I was to be let go until the end. I was in the shoe department and the numbers were improving greatly like they asked for them to. One day, I was told I was being separated from a company I truly loved."

"Work as a team. Always enjoyable."

"The managers are treating everyone like they're worthless. Now we're all just bodies to get them through the holiday season. If you want to work in this type of retail, try Nordstrom or Neiman. Macy's is becoming the Walmart of department stores."

"Macy's doesn't care about their long time associates. I've been their for 10+ years they don't promote unless you are in their favor. They will overlook you. They want you to work three different jobs with the sane pay. You won't get a raise but they expect for you to do all of the work in a very unreasonable time of matter. Asking for help from HR goes unwarranted."

"I’ve worked as a Macy’s retail call center agent for over a year. The US employees cannot work more than 36 hours per week. There are no benefits or rewards for employees who do their jobs well. The agents make $9.00 an hour. The shifts are split at 9 am to 2 pm and 6 pm to 11 pm. Employees get one fifteen-minute break and only two five-minute bathroom breaks per shift. Employees are only allowed three missed days per year with no exceptions, even if a doctor’s note is involved. Calls involve customers who want to order from the website or have previously placed an order. Often the calls involve older clients who do not own a computer, or people who just obtained a credit line and do not yet have a physical card. Common problems are delivered merchandise that never arrived, or orders that are delivered with incorrect or damaged merchandise. The agents are expected to handle each call in less than 8.35 minutes. Most of the calls are the second or third calls, but the first time reaching a non US agent who does not communicate with the customer with the same culture and understanding. Another problem is the antiquated program used by Macy’s for data entry and retention that runs very slowly, freezes at least twice during each call, and never operates within the perimeters expected. The last problem with the program is the website that is incapable of handling the traffic generated by any sale causing it to malfunction and creating more traffic to the call centers. None of these calls ever take only 8 minutes because the consumer is understandably and righteously irate. The turnover rate at the call center is high due to the low pay, split shifts, and lack of any form of benefit/reward as well as the high stress of the job. Macy’s believes they are in competition with Amazon, but have done nothing to rise to the competition."