Comcast Employee Reviews for Customer Account Executive

"I worked for Comcast 3 years 11 months as a technical support phone representative. The co-workers and direct supervisors were very helpful and cooperative. However expectations set on representatives by upper management were unrealistic and unobtainable by the average employee."

"I had an opportunity for a career advancement in my current company. They recruiter wanted to meet with me for the new position, but when she found out I was currently employed by the same company, she blew me off. HR has blown me off when I have questioned them as to why I was perfect for the job until they found out I was already with the company. This company is supposed to be good about hiring up from within, but I have yet to see this."

"Comcast has a great product, but the Supervisors and Managers are not a perfect fit for the company. They make goals that are not fulfilled and they have the employees geared for customer services forced to sell products that are not a great fit for the customer. Customers are unhappy because it's hard to get a live person on phone, they are hung up on, and Reps provide them incorrect information. Rep and customer relationships are lost because the main focus is selling them something."

"I liked working for Comcast. I had to leave because of relocation."

"I love Comcast. I had a great time and learned so much!"

What do you like about working at Comcast?

"I liked problem solving and feeling like I really helped my customers resolve their issues."

Do you have any tips for others interviewing with this company?

"Take your stats serious from the moment you walk in the door. If you don't let wanting to do the best job you can get in the way, you can hit your stats with no problem."

What don't you like about working at Comcast?

"The work itself was not the problem. Nor was the customer base, although it did present a major challenge. The biggest issue for me was the unrealistic statistics that they wanted us to adhere to PLUS sale products that we were getting paid less to promote than the sales department."

What suggestions do you have for management?

"I would think less about how to get more of the billions of dollars into the door and TRULY put the customer first by allowing simple things like letting them downgrade services if they state a financial need rather than trying to sell them something that adds value."

"good experience working the front line"

What do you like about working at Comcast?

"dealing with the customers and seeing how happy they were when their issues were resolved"

Do you have any tips for others interviewing with this company?

"be yourself having a friendly personality helps because it delivers over to the customers"

What don't you like about working at Comcast?

"the fact that the kept changing our bonus structure every few months"

What suggestions do you have for management?

"weed out all the managers who does not have a clue as to what to do and put people who can do the job correctly"

What do you like about working at Comcast?

"being able to talk to the custmer make me happy"

Do you have any tips for others interviewing with this company?

"just smile and be happy, go in there knowing you got the job"

What don't you like about working at Comcast?

"when I first started the told us about the pay and thats what I like"

What suggestions do you have for management?

"to let us swap times when people want to switch"

"Constant change and reconstruction of duties and procedures."

What do you like about working at Comcast?

"Benefits, employer support and events. The company does come forth with disaster support for its employees in a major way"

Do you have any tips for others interviewing with this company?

"The C in Comcast is for change. The company is in constant change and redevelopment."

What don't you like about working at Comcast?

"Changing supervisors and moving from one location to another becomes a little much."

What suggestions do you have for management?

"Review systems for current updating. Some of the automated systems need up dating."

"not the right fit"

What do you like about working at Comcast?

"The co-workers are friendly and the immediate superior is reasonable."

Do you have any tips for others interviewing with this company?

"Do not join the company unless you like phone work"

What don't you like about working at Comcast?

"The type of work is monotonous and boring. No advancement opportunities."

What suggestions do you have for management?

"Need to listen to employees and design a better customer loyalty program"