166,587 Customer Service Manager Jobs Nationwide
Customer service managers oversee staff that interacts with the public. In a typical day, a customer service manager field questions and complaints from customers, develops service goals and works with staff members to create an enjoyable atmosphere for customers.
Skill Set: Customer service managers have a proven background in a management or supervisory role. They may also have experience training others via presentations or seminars. A customer service manager should also have excellent problem solving skills, a positive attitude and organizational skills.
Education: The majority of customer service managers have at least a 2 year degree relating to an essential skill necessary for their position. A degree in the fields of business administration, communications, public relations or a related field is recommended.
Career Path: Pursue a 2 to 4 year degree in an appropriate field, and gain experience by working as a customer service representative. The foundation for this position requires an engaging personality and problem solving skills, so work on these assets to increase the chances of being hired. Taking on supervisory duties can also help build experience and looks good on a resume.
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