27 Senior Support Specialist Reviews

"That everyday is challenging, and everyday I learn something new. We as a team support each other and ware always willing to help when needed"

"I love finding my current role very challenging, everyday I learn something new, and I don't lie, everyday. Discussing with customers and other colleagues makes you improve your knowledge and skills."

"I love being able to help the client resolve the problems, I love being able to dig for the solutions. I like the ability to help the client learn what the problem was and how to fix. Or to find a bug and get it resolved. I like being able to connect when possible to their database to fill in the gaps when they don't provide enough details."

"I love helping my team work towards a common goal and achieve it, helping customers in difficult situations, challenging problems and deescalating calls. I love that we have the chance to network with other business units and locations to ensure a great job is done. I would have to say that there isn't anything I hate about my position. What I would like to have had was more growth opportunities from within the company at this particular location."

What do you like about working at SoundBite Communications?

"Some of the customers, some of my co-workers were dedicated people"

Do you have any tips for others interviewing with this company?

"Don't. It's not a healthy industry to start with. There's too much dedication to minimizing the humanity of the end user."

What don't you like about working at SoundBite Communications?

"Insufficient employees for the support function, didn't expect 70% of 24/7 support."

What suggestions do you have for management?

"Look carefully at how the employees are taken care of. Be more sensitive to the needs of the actual contributors"

Please give us a one liner to describe this review.

"Great company, great product, great people."