Sears Employee Job Reviews in the United States

What do you like about working at Sears?

"I liked learning during basic training about a multitude of products, services, and procedures. I liked relating to customers and connecting with them to discover their wants and needs. I also liked helping customers purchase the solution they were seeking by advocating, supporting, and closing the sale."

Do you have any tips for others interviewing with this company?

"You'll want to have basic knowledge and some experience with products in the department you applied to, as well as a can do sales attitude."

What don't you like about working at Sears?

"Like many retailers, Sears is in a declining market with declining profits and pressure on operations. Consequently, it's hard to get hired on. There is demanding work and sales goals with low pay and commissions, little or no chance of raise or promotions, and even talented people are let go."

What suggestions do you have for management?

"I would suggest more emphasis on a team building approach to onboarding and sales floor training and more comprehensive dissemination of promotional materials and info on the sales floor and cash register. I would suggest executive emphasis on market analysis, with an eye on competitors, and an emphasis on Sears making the sale."

"My work at Sears involved consumer problem solving."

What do you like about working at Sears?

"I like solving a customer's problem by exploring what they are trying to accomplish and suggesting solutions."

Do you have any tips for others interviewing with this company?

"I would tell a person interviewing with Sears that they will have to be very flexible because their targets will always be changing."

What don't you like about working at Sears?

"I don't like the corporate culture of emphasizing miscellaneous products instead of concentrating on core products."

What suggestions do you have for management?

"I have one simple suggestion and that is measure the cost of non conformance to the customer requirerments, which at sears is probably 18% of sales."

"My experience with Sears was great, with the chance to learn and service new things."

What do you like about working at Sears?

"I like learning something new. I like servicing microwaves, dishwashers and ranges."

What don't you like about working at Sears?

"Some customer homes were not always clean. I disliked sometimes dealing with insects and rodents."

What suggestions do you have for management?

"My manager was a great person to work for. He is always there when needed."

"I decided to leave Sears because I decided not to work for commission anymore."

What do you like about working at Sears?

"I like working in a high-paced sales environment. I only decided to leave because it was commission and the economy fell."

Do you have any tips for others interviewing with this company?

"Maybe this is just my typical assessment of how to approach an interview for any company, but be honest and show you are knowledgeable and hardworking."

What suggestions do you have for management?

"I would suggest being a little more available for your sales team. There were times where I felt managers could have provided a little more support."

"At Sears I can work as a team player, and I love working with people."

What do you like about working at Sears?

"I like working with customers and helping them get what they need for their homes. It puts a smile on my face when they are happy."

What don't you like about working at Sears?

"I cannot move up in Sears. I have been there for 2 years now and am still working part time. I need a full-time job."

What suggestions do you have for management?

"Give opportunity and a chance, and motivate people. Help them to move up in the company."

"I love Sears and the people I work with."

What do you like about working at Sears?

"Sears is a great company with benefits and very nice people. I work in a friendly environment."

Do you have any tips for others interviewing with this company?

"Be positive and make sure what you applying for. This is a very fast-paced environment where sometimes heavy lifting is involved."

What don't you like about working at Sears?

"The only thing I dislike is when new technology and equipment are not being provided to do your job right."

What suggestions do you have for management?

"Bring more advanced equipment, and spend money to make money faster."

What do you like about working at Sears?

"I don't enjoy any aspect of working at Sears. Customers are rude and horrible to deal with."

Do you have any tips for others interviewing with this company?

"It's stressful, and don't take the job too seriously at all."

What don't you like about working at Sears?

"The managers are always on your case, even if you're doing a great job."

What suggestions do you have for management?

"Don't put so much stress and worries on the cashiers."

What do you like about working at Sears?

"The paycheck was the best part of working every day at Sears."

Do you have any tips for others interviewing with this company?

"I would say production is what is needed and progress is what it takes."

What don't you like about working at Sears?

"What was not so good was it was very unorganized."

What suggestions do you have for management?

"I would be harder on the workers and push for progressiveness."

"My work at Sears involved creating the WAN from Chicago to Columbus and all branches and franchises."

What do you like about working at Sears?

"It was a challenging work environment to bring the IT structure from no connectivity to full connectivity to all offices."

Do you have any tips for others interviewing with this company?

"Sears is a big corporation, and with big corporations you are sometimes faced with a lot of red tape to get things done."

What don't you like about working at Sears?

"The travel encompassed approximately 50% of my work schedule, which required me to be away from home too often."

What suggestions do you have for management?

"Split the traveling requirements among multiple employees to minimize the time away from home."

"This was a temp position at Sears with minimal hours."

What do you like about working at Sears?

"I liked gaining a personal experience with the customer, and the face-to-face interaction."

What don't you like about working at Sears?

"Working in retail is not my ideal job. It is ok for a high school or college student."

What suggestions do you have for management?

"Make better incentives for the employees. Challenge them to do better."

"Leaderless leaders and fearful followers at Sears."

What do you like about working at Sears?

"It is a nice corporate campus with big company perks: on-site fitness center, on-site nurse, and on-site daycare."

Do you have any tips for others interviewing with this company?

"They pay well initially because they have difficulty recruiting locally."

What don't you like about working at Sears?

"It is a bureaucratic and risk-averse culture, with uncompetitive benefits, lack of strategic leadership, and deteriorating company performance."

What suggestions do you have for management?

"Get rid of all the layers. Split the online business and physical store business, so that the online business operates independently as a stand-alone."

"Horrible - $5.50/hr + commission. Don't expect more than $400 every two weeks."

What do you like about working at Sears?

"I am attempting to think about what is good about this job, I can't seem to come up with anything."

Do you have any tips for others interviewing with this company?

"Run away. They don't take anything you say into consideration, and they won't treat you respectfully."

What don't you like about working at Sears?

"The pay is very poor, $5.50/hr + commission. Needless to say, you will rarely get enough business to hit minimum wage. They cover minimum wage if you do not earn enough that pay period. On the other hand, if you make, let's say, $8.25/hr the next week they take away the money they gave you to cover your minimum wage from the previous week. I have gone to University for Auto Mechanics. I have purchased tools for this job, which are not cheap, and then I get paid poorly. There are days where I am scheduled 8 hours, then at closing time a customer drives up at that point and I am told I cannot leave and must finish the job. If a customer comes in while I'm finishing that job, guess what, I'm there longer. They treat you like a factory worker in a foreign country. They pay you very little and expect quality work. Why do I stick around? Because I do not quit - I have bills to pay and I'm still looking for a better job."

What suggestions do you have for management?

"There are a few suggestions I would like to state. The number one suggestion is: increase the pay, as this will help you keep your employees longer. Therefore, there are less training costs and less chance of mistakes that will cost the company money. Happy worker, happy workplace. The second suggestion: if we close at 7:00 p.m., and we are scheduled until 7:00 p.m., let us leave on time, as we have lives and we have plans. This is what scheduling is about, so we can schedule our lives around work. The third suggestion is: salesmen have it easy. The customer comes in walks up and says, I'd like an estimate on 2 tires. The salesman sells two tires, writes a ticket, and puts it into the computer. The ticket is worth $300. The sales associate makes around $7.50. At this point the mechanic gets the tires, raises the car, takes off the tires, unmounts the previous tire, and puts on the new one in roughly 4-5 minutes. Then he balances the tire, taking another 2-3 minutes. He places the tire back on the vehicle and places the lug nuts back on by hand and goes to the second tire, repeating this again. After the tires are finger tight you then torque the lug nuts to the specific torque specification and lower the vehicle, and then torque again each lug nut with a torque wrench at the specific ft/lbs. At this point the mechanic has to fill out his paperwork, tech off and hand it back to the sales associate, who cashes out the customer. Point being, sales associate - $7.50, mechanic - $4.00. Sales associate - 5-10 minutes, mechanic - 20-25 minutes. Sales associate - tools: nothing. Mechanics - tools and education: 1/2' impact - $200-400, depending on the brand and ft/lbs. Torque wrench - $100-300, Again, brand and quality. Torque Sticks - $75,impact sockets - $165. Hmm, I guess maybe they think because we are uneducated we should get less income Revenue Maybe it's a mindless job Maybe they just feel that sales people deserve more Not exactly sure, my debt currently for tools is $3500, including the tool box of course, a very basic set as well. Tuition: $25,000. Well, anyway, my suggestion: treat your mechanics better, pay them better, and maybe you won't have such a high turnover rate."

What do you like about working at Sears?

"I like the people and the work, and my current role at Sears."

Do you have any tips for others interviewing with this company?

"Sears is not a good place to be right now. The company is moving in so many directions."

What don't you like about working at Sears?

"I don't like the support and resources, the lack of direction or the frequent change of direction, and the limited mobility."

What suggestions do you have for management?

"Find a solution for an issue; work the solution effectively before adding additional solutions or actions that are counterproductive."

What do you like about working at Sears?

"I liked the diverse opportunities. It is never a boring day on the job at Sears."

Do you have any tips for others interviewing with this company?

"Expect to face long hours, and multi-tasking is needed, as most departments have more work than resources - so, single-project mode work will be a luxury."

What don't you like about working at Sears?

"I dislike not working enough to maintain the lead it had in that market segment."

What suggestions do you have for management?

"Get back to customer satisfaction - whether in dot com or in conventional sales."